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| About Us S. Sugarman Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: S. Sugarman Ltd trading as eles. Registered in England No. 4561640 The Hollows 61 Newdigate Street Kimberley Nottingham NG16 2NJ United Kingdom Phone: 0115 9383133 Fax: 0115 9383133 Email: sales [at] elesclothing [dot] co [dot] uk Vat Reg No. 804 740 545 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. Please note credit / debit card payments attract a 2% surcharge. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We charge £12 +vat for each order shipped. |
| Delivery Schedule We aim to deliver your order within 96 hours. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0115 9383133 (International +44 0115 9383133) or fax us on 0115 9383133 or write to us at The Hollows 61 Newdigate Street Kimberley Nottingham NG16 2NJ United Kingdom |
| Privacy Policy S. Sugarman Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If you are not satisfied with any of the goods we supply we will accept them for a full refund within 14 days of your acceptance of delivery, provided they are returned to us carriage paid and in original condition. Please contact us by phone or email first to obtain a goods return number. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
| Remittance Terms Strictly nett upon receipt of goods. Goods remain property of S.Sugarman Ltd until paid for in full. These goods are sold on the condition that all chainstore and brand name labels and trademarks are removed before they are offered for sale, and that they will not be advertised. |
