FAQs1. Who is Eles Clothing?
Eles Clothing is a trading style of S.Sugarman Ltd.
Eles Clothing is one of the UKxs leading wholesalers of ex-chainstore clothing and has been trading successfully for over 20 years. Eles Clothing has gained a reputation of excellence for both quality of clothing and service.
2. What does ex chainstore mean?
Ex-chainstore means that the clothing was originally made for a major UK high street chainstore who cancelled the order. The most common cause for cancellations is late delivery. We can then offer them to our wholesale customers at a substantially lower price than the original manufacturer's price to the store group who ordered them in the first place!
3. Are original labels removed?
Store labels are removed, cut or blacked out in accordance to requirements of the chainstores. This is in order to protect the intellectual rights of the original high street chainstore and to prevent unauthorised store-returns. Labels are removed by the manufacturer or by ourselves before sale, however mistakes can happen and it is our customers' responsibility to ensure that all kimbles and original labels which can identify who the garment was made for are removed prior to sale! All items of clothing have labels with washing instructions and fabric content.
4. Where Ex-Chainstore goods have been delivered with labels, do we have to remove them?
Goods that were originally made for chainstores or on-line retailers are supplied under strict condition that all labels and tags are removed before resale. This is the responsibility of the purchaser of goods whose name or company appears on the sales invoice.
5. What high street stores do you have stock from?
We sell goods that were originally produced for Adams, George at Asda, Autograph, Asos, Aware, Bay Trading, BHS, Bon Marche, Burton, Debenhams, Dorothy Perkins, Evans, Gap, George, John Lewis, Jane Norman, Marks & Spencer, Miss Selfridge, Monsoon, Mothercare, New Look, Next, Per Una, Principles, Red Herring, River Island, Sainsbury (TU), Tesco (F&F),Top Man, Top Shop,Wallis and many more.
6.Is it possible to visit Eles Clothing and see stock?
Yes. Our warehouse can be visited but by appointment only. Please call +44 (0) 115 9383133.
7. Are all your items of clothing ex-chainstore?
No. Where we have not listed the item as ex UK chainstore, they will be sold with labels (and tags where applicable).
8. Am I allowed to copy and use your images for my eBay or internet on-line store?
Our images are not copyright and you are allowed to use them for the purpose of reselling the items.
9. What are your shipping charges?
Our shipping charges within the UK is £12.
10. Do you sell on Ebay or you have a retail site?
We only sell wholesale packs and the only place to buy from us is through this website or by visiting our showroom.
Our images are not copyright and we do allow our customers to use them. As our images are of high quality you will see them on various retail and Ebay auction sites. These enterprises belong to our customers and are not us!
Our policy is "You can only sell it once"...we are wholesalers NOT retailers!
11. Do you sell seconds?
Our garments are brand new perfect Grade A stock. On the rare occasion that we do offer grade B goods we will clearly state that the goods being offered are grade B
12. What if I receive a faulty item?
If any item has a fault, we will then exchange it free of charge or provide a credit, or refund if the item is no longer available upon receipt of the faulty item. Please refer to our returns policy.
13. What is your minimum order requirement?
There is no minimum order requirement. Styles are sold in ratio packs. You can purchase just one ratio pack of any style.
14. Do you ship to all countries?
We do ship to most countries.
15. How is VAT applied?
Prices quoted are excluding VAT at the current rate of 17.5% on adult clothing.
No VAT is payable on children's wear. Any VAT applicable to your order is calculated and added at checkout.
If you are from an EU country, please add your correct VAT number when you create your account and you will not be charged VAT.
If you have not done this when you created your account please notify us and we will add your VAT number to your account and you will not be charged VAT
All customers from outside of the EU will not be charged VAT but you may be liable to import taxes in your country.
16. What forms of payment do you accept?
Credit/Debit card or by direct payment to our bank account. If you wish to pay by direct payment to our bank account our bank details will be displayed when checking out and goods will be processed only after we receive cleared funds in our account. If funds are not received within a week, the order is automatically deleted from the system
17. When will I receive my order?
We endeavour to dispatch all orders within 5 working days. We will notify you when we have dispatched your order. We send our goods to UK customers on a next day delivery service which means you should receive them before 6pm a day after dispatch. Please do not call chasing your orders on the day after dispatch!
18. What are Ebay Starter Kits?
Ebay Starter Kits are an assortment of garments that are either on our website or have been on our website. You cannot choose individual items but we always give you a nice varied selection.
19. What are your pack sizes?
Most of our packs are a pack of 8. They are assorted colours and sizes as stated on the website.
20. What are your Non UK delivery charges?
A list of our Non UK delivery charges are shown here.
21. Do you have European Sizes ?
Yes, see table below.
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